Strategic Financial Services Analyst

4 weeks ago

Richmond, Virginia, United States CarMax Full time
About the Role

We are seeking a highly skilled Strategic Financial Services Analyst to join our Financial Services and Products team at CarMax. As a key member of our team, you will play a critical role in defining and executing on our strategy.

Responsibilities include representing our team from a business, operational, and customer experience perspective with both internal and external business partners. You will work closely with various Product teams focused on evolving CarMax consumer finance and product offerings and serve as a subject matter expert (SME) for our key initiatives.

This position provides a strategic thinker, possessing strong analytical and influencing skills, the opportunity to play a leadership role in driving the strategy for a key area of CarMax's growth.

Key Responsibilities
  • Champion our key strategic initiatives
  • Support and develop new opportunities that will drive customer value, maximize sales, and drive market differentiation
  • Represent our team across the organization, specifically with various Product teams, as a SME for all related areas including the credit platform, affinity partnerships, protection plans (including extended service plans and GAP), subscription fees, and other vehicle add-ons
  • Support our external relationships with business changes and new growth initiatives
  • Leverage reporting to manage and monitor the performance impact of innovation and testing
  • Partner with Sales Operations, Analysts, and Product teams to identify and assess customer and associate impacts from innovation and change initiatives
  • Monitor the auto finance industry, competitive trends, and technology while assessing their impact to CarMax
Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Demonstrated project management skills and ability to manage multiple assignments
  • Ability to communicate complex topics to people with varying backgrounds and levels of technical familiarity
  • A track record of excellent problem-solving, strategic thinking, and quantitative/qualitative analysis
  • Willingness and enthusiasm to collaborate with a team of passionate analysts and business partners who are regularly shaping strategy at a big-picture and detailed level
  • Excellent interpersonal and communication skills, with courageous leadership skills to motivate and influence across all levels of the organization
  • External relationship management experience preferred
  • Four-year undergraduate degree with strong academic performance. MBA or degree in finance, economics, accounting, business, marketing, or a related field, or equivalent experience preferred
  • 2+ years of successful leadership experience within CarMax or if external candidate, ideally in business partner channel management or process management
Work Arrangement

This role will be based out of the Richmond, VA Home Office and have a Hybrid work arrangement.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.

We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.

Our Commitment to Diversity and Inclusion

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.

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