Office Representative

6 days ago


Willowbrook, Illinois, United States Kevin Krusenoski - State Farm Agent Full time
About Our Agency

Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.

Job Description

We are seeking a highly motivated and customer-focused individual to join our team as an Office Representative. As a key member of our team, you will be responsible for establishing customer relationships, providing prompt and accurate customer service, and using a customer-focused, needs-based review process to educate customers about insurance options.

Responsibilities
  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
Qualifications
  • Dedicated to customer service.
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members.
  • Proactive in problem-solving.
Benefits
  • Hourly pay plus commission/bonus.
  • Growth potential/Opportunity for advancement within my office.
  • Paid time off (vacation and personal/sick days).
  • Valuable career-building experience.


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