HVAC Sales Representative

4 days ago

Willowbrook, Illinois, United States DAIKIN COMFORT TECHNOLOGIES DIST INC Full time
Job Summary

Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for our HVAC CSR/Inside Sales Rep position. The ideal candidate will be responsible for selling the organization's products and services to prospective and established customers.

Key Responsibilities
  • Sell the organization's products and services to customers through face-to-face, phone, and email interactions.
  • Provide excellent customer service and handle customer inquiries and concerns.
  • Execute all aspects of the sales function, including order processing, purchase orders, payment processing, quotes, and delivery dates.
  • Recommend alternate products based on cost, availability, or specifications.
  • Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
  • Generate new and repeat sales by providing product and technical information in a timely manner.
  • Educate customers about product terminology, features, and benefits to improve sales and customer satisfaction.
  • Provide accurate information regarding availability of in-stock items.
  • Assist customers with warranties and returns.
  • Collaborate with the Branch Manager to determine the best methods to resolve problems to ensure customer satisfaction and adherence to the organization's policies.
  • Periodically reach out to customers to determine satisfaction with the organization, products, and services.
  • Maintain records and prepare reports on sales activities.
  • Expand knowledge of HVAC products and keep current with latest trends within the industry.
Requirements
  • 1-3 years of progressive sales experience.
  • High School diploma or GED equivalent, some college preferred.
  • Knowledge of HVAC equipment/products is preferred.
  • General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applications.
  • Effective and high-quality customer service management skills.
  • Positive, professional attitude, handling difficult customers with ability to diffuse negative situations.
  • Good phone etiquette and email etiquette.
  • Ability to deal with high-volume customer traffic.
  • Effective verbal skills – must be able to explain technical parts of information clearly.
  • Written skills – must be able to effectively & timely communicate via email with customers & accurately input orders.
  • Effective organizational skills and time management skills including ability to prioritize and multi-task.
  • High level of attention to detail and accuracy.
  • Ability to establish positive working relationships with internal and external customers and employees.
  • Ability to use good judgment and strong work ethics and integrity on the job.
Work Environment

The ideal candidate will work in a fast-paced sales environment and will be required to perform essential responsibilities with or without reasonable accommodations.

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