Patient Service Representative

4 days ago


Willowbrook, California, United States Orthodontic Experts Ltd Full time
Job Summary

We are seeking a highly organized and customer-focused Patient Service Representative to join our team at Orthodontic Experts Ltd. As a key member of our front desk team, you will be responsible for providing exceptional patient care and ensuring a smooth experience for our patients.

Key Responsibilities
  • Front Desk Operations: Manage the front desk area, greet patients, and handle phone calls and voicemails in a professional and courteous manner.
  • Patient Registration: Collect and verify patient information, including medical history and insurance details.
  • Scheduling: Schedule appointments, manage the daily schedule, and ensure that all necessary information is up-to-date.
  • Communication: Communicate effectively with patients, parents, and clinical staff to ensure seamless care and resolve any issues that may arise.
  • Administrative Tasks: Perform various administrative tasks, including data entry, report generation, and payment processing.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 3 years of customer service experience and 2 years of patient service experience.
  • Skills: Proficient in Microsoft Office Suite, excellent problem-solving and de-escalation skills, and excellent written and verbal communication skills.
Working Hours and Location

Monday - Wednesday: 8:45am - 5:00pm, Thursday - Friday: 6:45am - 3:00pm, 2 Saturdays per month, and 2 9:45am- 6:00pm Shifts per month.

Benefits
  • Paid Patient Service Representative Training
  • Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
  • Medical, Dental, Vision, and Life Insurance
  • Short-Term Disability
  • Employee Assistance Program
  • Health Savings Account
  • Dependent Care Account
  • 401(k) and matching
  • Paid Time Off
  • Identity Theft Protection - LifeLock
  • MetLaw
  • Pet Insurance
  • Free and discounted Orthodontic Treatment
  • Monthly Bonuses


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