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Patient Services Representative

2 months ago

Willowbrook, California, United States Rehabilitation Institute of Chicago Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Services Representative to join our team at the Rehabilitation Institute of Chicago. As a key member of our front desk operations, you will be responsible for providing exceptional customer service to patients and families, ensuring a smooth and efficient experience.

Key Responsibilities
  • Facilitate patient check-in and check-out processes, including registration and verification of insurance information
  • Schedule appointments and manage patient flow to maximize clinic capacity
  • Collect and verify patient demographic and insurance data
  • Resolve patient and family issues in a timely and professional manner
  • Perform daily operations of the clinic, including answering calls, monitoring voicemail, and completing necessary reports
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • Minimum 3 years of experience in a customer service role or general office environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in Microsoft applications, including Outlook, Word, and Excel
What We Offer

As a Patient Services Representative at the Rehabilitation Institute of Chicago, you will have the opportunity to work in a dynamic and inclusive environment that values diversity and equity. You will be part of a team that is dedicated to delivering world-class patient care and advancing human ability.