Patient Service Representative
2 days ago
Job Type
Full-time
Description
About us:
Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives. We are looking for the best of the best to join our team as a Patient Service Representative. We currently have twenty-four offices in the greater Chicagoland area, Wisconsin, and Indiana. This year we are on track to open additional offices Our core Values consist of the following:
- Accountability
- Continuous Improvement
- Inclusion
- Integrity
- Respect
- Teamwork
- Transparency
Calling all healthcare heroes with a passion for people and a knack for organization As a Patient Service Representative, you're not just the first smile patients see - you're the magic behind the scenes, making their journey through our facility smooth and stress-free. From scheduling appointments with ninja-like precision to mastering insurance acrobatics with finesse, you're the ultimate multitasking maestro. Join our dynamic team, where every encounter is an opportunity to make a difference in someone's life.
Duties include, but are not limited to:
- Answer all phone calls.
- Listen and return all voicemails left in front of office phones.
- Check-in new and existing patients and let the clinical staff know that the patient has arrived.
- Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA (Health Insurance Portability and Accountability) privacy notice)
- Check out patients (collect payments, make next appointment)
- Handle questions and provide information to walk-in patients.
- (This can include discussing the type of insurance the practice accepts, the treatment options available as well as the credentials.)
- Maintain comm-log up to date with all necessary patient/parent communication information.
- Review the daily schedule of the clinic for any changes.
- Check the daily schedule in advance and fill in any open spots with bondings/adjustments/new patient consultations at least two days prior. Adjust clinic hours based on the schedule.
- Review for Bonding approvals
- Check if all bondings are Approved and Active with insurance (the day before & day of the appointment).
- Understand cancellation policy and reiterate it to patients.
- Print end of the day reports.
- Check collected payments against the report and check all credit card transactions.
- High school degree or GED equivalent
- 3 years of customer service experience
- 2 years of patient service experience
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)
- Excellent problem solving and de-escalation skills.
- Excellent written and verbal communication skills
- Monday - Wednesday 8:45am - 5:00pm
- Thursday - Friday 6:45am - 3:00pm
- 2 Saturdays per month
- Two 9:45am- 6:00pm Shifts per month
- Travel to Orland Park and Aurora
- Paid Patient Service Representative Training
- Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
- Medical, Dental, Vision, and Life Insurance
- Short-Term Disability
- Employee Assistance Program
- Health Savings Account
- Dependent Care Account
- 401(k) and matching
- Paid Time Off
- Identity Theft Protection - LifeLock
- MetLaw
- Pet Insurance
- Free and discounted Orthodontic Treatment
- Monthly Bonuses
-
Patient Services Representative
3 weeks ago
Willowbrook, California, United States Rehabilitation Institute of Chicago Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Services Representative to join our team at the Rehabilitation Institute of Chicago. As a key member of our front desk operations, you will be responsible for providing exceptional customer service to patients and families, ensuring a smooth and efficient experience.Key...
-
Patient Service Representative
4 weeks ago
Willowbrook, United States Orthodontic Experts Ltd Full timeJob Type Full-time Description About us: Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives. We are looking for the best of the best to join our team as a Patient Service Representative. We currently have twenty-four offices in the greater Chicagoland area,...
-
Patient Service Representative
4 weeks ago
Willowbrook, California, United States Orthodontic Experts Ltd Full timeJob SummaryWe are seeking a highly organized and customer-focused Patient Service Representative to join our team at Orthodontic Experts Ltd. As a key member of our front desk team, you will be responsible for providing exceptional patient care and ensuring a smooth experience for our patients.Key ResponsibilitiesFront Desk Operations: Manage the front desk...
-
Patient Service Coordinator
1 week ago
Willowbrook, California, United States Orthodontic Experts Ltd Full timeAbout UsAt Orthodontic Experts Ltd, we are dedicated to delivering exceptional care and orthodontic excellence. Our community is committed to making a positive impact in the lives of our patients.Job SummaryWe are seeking a highly skilled and compassionate Patient Service Representative to join our dynamic team. As a Patient Service Representative, you will...
-
Customer Service Representative
3 weeks ago
Willowbrook, California, United States The University of Chicago Medicine Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at The University of Chicago Medicine. As a Customer Service Representative, you will be responsible for providing exceptional customer service to patients and families, resolving issues in a timely and professional manner, and working collaboratively with our...
-
Customer Service Representative
2 weeks ago
Willowbrook, California, United States The University of Chicago Medicine Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at The University of Chicago Medicine. As a Customer Service Representative, you will be responsible for providing exceptional customer service to patients and families, resolving issues in a timely and professional manner, and working collaboratively with our...
-
Customer Service Representative
4 months ago
Willowbrook, United States Sun Technologies Full timeJob Title : Customer Service Representative Required Skills : 2 years Customer Service, Medical field preferred. Location : Willowbrook,Illinois **Job Description** **Customer Service Rep: Responsibilities:** As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and...
-
Customer Service Representative
4 weeks ago
Willowbrook, California, United States The University of Chicago Medicine Full timeJob SummaryWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at The University of Chicago Medicine. As a key member of our 24/7 Call Center, you will be responsible for providing exceptional customer service and support to patients, families, and healthcare professionals.Key ResponsibilitiesProvide Excellent...
-
Customer Service Representative
4 weeks ago
Willowbrook, California, United States The University of Chicago Medicine Full timeJob SummaryWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at The University of Chicago Medicine. As a key member of our 24/7 Call Center, you will be responsible for providing exceptional customer service and support to patients, families, and healthcare professionals.Key ResponsibilitiesProvide Excellent...
-
Customer Service Representative
4 weeks ago
Willowbrook, California, United States The University of Chicago Medicine Full timeJob SummaryWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at The University of Chicago Medicine. As a key member of our 24/7 Call Center, you will be responsible for providing exceptional customer service and support to patients, families, and healthcare providers.Key ResponsibilitiesProvide Excellent...
-
Customer Service Representative
2 weeks ago
Willowbrook, California, United States Domino's Pizza LLC Full timeCustomer Service Representative Job Description **Job Summary** We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, both in-person and over the phone. **Key...
-
Customer Service Representative
4 days ago
Willowbrook, California, United States Domino's Pizza LLC Full timeCustomer Service Representative / Pizza MakerThe following general description applies to all Customer Service Representatives. Please read the detailed information listed below.Job DutiesDeal directly with customers either by telephone, email, or in-person.Provide exceptional customer service and resolve customer complaints in a professional and courteous...
-
Customer Service Representative
3 weeks ago
Willowbrook, California, United States Domino's Pizza LLC Full timeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our valued customers.Key Responsibilities:Deal directly with customers via telephone, email, or in-person to resolve customer...
-
Customer Service Representative
3 weeks ago
Willowbrook, California, United States Domino's Pizza LLC Full timeJob SummaryWe are seeking a skilled Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients.Key ResponsibilitiesDeal directly with customers via telephone, email, or in-person to resolve their queries and concerns.Provide...
-
Customer Service Representative
7 days ago
Willowbrook, California, United States Baltic Roofing, Inc. Full timeAbout Baltic Roofing, Inc.Baltic Roofing, Inc. is a leading roofing company in the Chicagoland Area, with a strong reputation for delivering exceptional service and quality workmanship. We are committed to building long-term relationships with our customers and providing them with the best possible experience.Job SummaryWe are seeking a highly motivated and...
-
Customer Service Representative
3 weeks ago
Willowbrook, California, United States Baltic Roofing, Inc. Full timeAbout Baltic Roofing, Inc.We are a leading roofing company in the Chicagoland Area, committed to delivering exceptional service to our customers. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Representative.Job SummaryThe Customer Care Representative will be responsible for providing exceptional...
-
Customer Service Representative
2 weeks ago
Willowbrook, California, United States The University of Chicago Medicine Full timeJob Title: Customer Service RepresentativeBe a part of a world-class academic healthcare system, UChicago Medicine, as a Customer Service Representative at our Burr Ridge Call Center. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.Key Responsibilities:Provide exceptional customer service by resolving all...
-
Senior Customer Service Representative
1 month ago
Willowbrook, California, United States The University of Chicago Medicine Full timeJob SummaryWe are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at The University of Chicago Medicine. As a key member of our 24/7 Call Center, you will be responsible for providing exceptional customer service to patients, physicians, and staff members.Key ResponsibilitiesAnswering Calls: Respond to...
-
Senior Customer Service Representative
1 month ago
Willowbrook, California, United States The University of Chicago Medicine Full timeJob SummaryWe are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at The University of Chicago Medicine. As a key member of our 24/7 Call Center, you will be responsible for providing exceptional customer service to patients, physicians, and staff members.Key ResponsibilitiesAnswering Calls: Respond to...
-
Customer Service Representative
4 weeks ago
Willowbrook, California, United States Baltic Roofing, Inc. Full time**Job Summary**Baltic Roofing, Inc. is seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.**Key Responsibilities:*** Answer and respond to customer inquiries in a timely and...