Administrative Support Specialist

3 days ago


Willowbrook Acres, Illinois, United States PrideStaff Full time
Administrative Clerk / CSR Backup

PrideStaff is seeking an experienced Administrative Clerk / CSR Backup to join our team. As a key member of our administrative team, you will provide exceptional customer service and support to our clients.

Key Responsibilities:
  • Review and distribute customer requests across multiple email inboxes, assigning tasks to customer service representatives through our paperless workflow system.
  • Proactively contact inactive accounts via email to promote products and services.
  • Register online for federal and VA bids in Illinois and Wisconsin.
  • Provide reception coverage when out of the office, including scanning documents, answering calls, sorting mail, and filing paperwork.
  • Assist customer service during peak times, answering overflow calls, gathering information, and processing orders.
Requirements:
  • Minimum 2 years of customer service call center experience.
  • Excellent phone skills, including inbound and outbound calls.
  • Strong computer and typing skills, with proficiency in Microsoft Office (Outlook, Excel, Word).
  • Paperless workflow experience is a plus, but not required.
  • Ability to multitask, think critically, and prioritize tasks effectively.
  • Good spelling and grammar skills, with a pleasant manner and strong communication skills.
  • Reliability and a valid driver's license are essential.

Please submit your resume for review. An interview will be required to discuss this opportunity further.



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