Enterprise Systems Analyst

1 week ago

Willowbrook Acres, Illinois, United States Accel Entertainment Gaming Full time
Job Overview

About Accel Entertainment
Accel Entertainment stands as the leading Gaming Terminal Operator nationwide. We specialize in providing slot machines, redemption terminals, and amusement devices, including pool tables, juke boxes, and dart boards, to various establishments such as bars, restaurants, convenience stores, truck stops, and veteran organizations across the country. Our commitment lies in delivering unparalleled customer support, guidance, and compliance expertise, enabling our partner establishments to enhance their operations and boost revenue.


Position Summary
The core responsibilities of this role encompass collaborating closely with business leaders, stakeholders, and the IT development team to pinpoint and assess discrepancies between business needs and IT system capabilities. This position involves engaging in the solution design process to refine practices within Accel's IT framework, assisting in training business stakeholders and subject matter experts (SMEs), and supporting technology implementations by offering end-user assistance and guidance. Additionally, the role includes facilitating quality assurance testing, participating in change management initiatives, and contributing to various other areas as required.


Key Responsibilities

  • Evaluate business requirements alongside design resources to identify technological solutions that address business challenges, enhance process efficiency, or positively influence financial performance.
  • Engage with end users, stakeholders, leadership, and clients to gather, document, and analyze business requirements.
  • Document business processes in detail using outlines, flowcharts, and process diagrams.
  • Identify and record customer process challenges, gaps, and opportunities for best practices.
  • Assist end users and stakeholders in identifying and reporting production system issues.
  • Collaborate with project sponsors and contribute throughout the project lifecycle, including discovery, requirement refinement, solution design, testing, and deployment.
  • Work with the IT team to design, develop, and implement cohesive integrations across multiple applications and platforms.
  • Analyze and document discrepancies between business requirements and platform/application functionalities.
  • Serve as a subject matter expert representing IT solutions in managing system and process modifications.
  • Conduct training sessions for selected stakeholders and SMEs to ensure successful deployment of technology solutions.
  • Collaborate with business and IT teams to create user experiences that fulfill the needs of both internal and external customers.
  • Produce simple wireframes and visuals to complement written requirements.
  • Translate technical jargon into accessible language for business stakeholders.
  • Perform configurations, create reports and dashboards, and manage other configurable items within Sales, Service, and Experience Clouds.
  • Develop automation within software platforms using out-of-the-box tools and feature enablement.
  • Provide incident support for NetSuite, Salesforce, and Workday end users as needed.
  • Engage with vendor support for incidents involving third-party applications.
  • Prepare or contribute to system design documentation.
  • Conduct data hygiene and de-duplication tasks for Accel's business operations.
  • Analyze and fulfill mass data import requests.
  • Participate in refining requirements to ensure the delivery of quality products.
  • Assist with the release and deployment of features to production instances of NetSuite, Salesforce, and Workday.
  • Act as a consulting SME to fellow IT professionals.
  • Adhere to Agile project management methodologies and participate in project refinement sessions, stand-ups, and retrospectives.
  • Develop a comprehensive understanding of Accel Entertainment's business processes and systems while enhancing knowledge of the platforms utilized to support operations.
  • Perform additional duties as assigned by the Technology and/or IT teams.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
  • A minimum of two (2) years of experience in a Business Analyst or Business Systems Analyst role.
  • Extensive experience collaborating with end users and executive leadership to gather and analyze business needs.
  • Experience in business process support and/or end-user support.
  • Strong communication skills, capable of interacting with both IT peers and business stakeholders.
  • Excellent organizational, problem-solving, and analytical skills; able to manage multiple priorities and workflows.
  • Adaptability and willingness to work within a dynamic environment.
  • Preferred: Experience with large-scale implementations and organizations (150+ users).
  • Preferred: Familiarity with Agile project delivery methods.
  • Preferred: Certification in at least one of the following major software platforms: NetSuite, Salesforce, or Workday.
  • Preferred: Experience in translating business requirements into technology solutions using declarative methods.
  • Ability to sit for extended periods.
  • Proficiency in calculating figures and amounts.
  • Capability to analyze data for trends and errors, and transfer data between systems.
  • Frequent use of hand and finger dexterity.
  • Continual communication is required.
  • Specific vision abilities required include close vision for computer work.
  • Regular office attendance is necessary.
  • The work environment noise level is typically moderate.

The above description is intended to outline the general content of, and requirements for, the performance of this position. It should not be interpreted as an exhaustive statement of duties, responsibilities, or physical requirements. Management retains the right to assign or reassign duties and responsibilities as necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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