Customer Service Specialist

2 weeks ago


Fort Myers, Florida, United States Victory Layne Chevrolet Full time

As a Customer Service Specialist at Victory Layne Chevrolet, your primary role will be to assist clients by addressing their automotive needs and ensuring a seamless service experience.

Key Responsibilities

  • Welcome customers in a friendly and professional manner
  • Gather essential details about the customer and their vehicle
  • Accurately communicate all vehicle issues as described by the client
  • Assess and suggest maintenance services based on the vehicle's age, mileage, and service history
  • Prepare comprehensive and precise cost estimates for both labor and parts
  • Set up follow-up appointments as necessary
  • Track the status of each vehicle throughout the service process and keep customers informed
  • Ensure that the final billing matches the services rendered on the repair order
  • Clarify all completed services and associated costs to customers
Qualifications
  • Demonstrated history of delivering outstanding customer satisfaction
  • Experience in roles such as service advisor, assistant lane manager, or service consultant
  • Dynamic and enthusiastic personality
  • Commitment to a long-term career with a reputable organization
  • Integrity in both personal and professional conduct
  • Proficient computer skills and a willingness to adapt to new software
We are proud to be an equal opportunity employer, committed to fostering a diverse and inclusive workplace, free from discrimination or harassment based on any protected characteristic.

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