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Customer Service Specialist

2 months ago

Fort Myers, Florida, United States Victory Layne Chevrolet Full time
Job Overview

The role of a Service Advisor encompasses welcoming clients, understanding their requirements, handling incoming inquiries, and coordinating service appointments as necessary. This position may also involve confirming insurance details prior to scheduling maintenance services.

Key Responsibilities

  • Welcome clients in a timely manner
  • Gather essential customer and vehicle details
  • Accurately convey all vehicle issues as reported by the client
  • Assess and suggest maintenance based on the vehicle's age, mileage, and service history
  • Provide a comprehensive and precise estimate for labor and parts
  • Set up follow-up appointments
  • Track the status of each vehicle throughout the day and keep clients informed
  • Ensure that the final bill aligns with the services performed on the repair order
  • Clarify all completed services and associated costs to clients

Required Qualifications

  • Demonstrated history of delivering outstanding customer satisfaction
  • Previous experience as a service advisor, assistant lane manager, or service consultant
  • Highly energetic demeanor
  • A commitment to a long-term career with a progressive organization
  • Integrity in both personal and professional conduct
  • Proficient computer skills and a willingness to learn new software

Victory Layne Chevrolet is an equal opportunity employer and prohibits discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.