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Customer Communications Specialist

2 months ago

Fort Myers, Florida, United States Stellar Promotions Inc. Full time
Job Overview

We are proud of our dynamic company environment at Stellar Promotions Inc. where team members receive positive feedback, positive energy, and a place of personal and professional growth. Our Customer Communications Specialists use a collaborative approach to achieve exceptional service levels for both our clients and external customers.

This is more than just a job, it's an opportunity to gain valuable experience that goes far beyond just serving a great product in a friendly environment. We ask our Customer Communications Specialists to put in the time to reap the rewards.

Are You?

  • Passionate about delivering exceptional customer experiences
  • Unstoppable in the pursuit of achieving your goals
  • Driven to continuously learn new techniques and strategies
  • Relatable to diverse groups of individuals and able to build meaningful relationships
  • Looking for growth opportunities and professional development
  • Eager to take on new challenges and responsibilities

Key Responsibilities:

  • Develop and implement customer communications programs and manage lead generation initiatives
  • Work with a list of leads to identify, acquire, and retain high-value, lifetime supporters of client brands during field residential campaigns
  • Manage customer complaints efficiently and ensure a resolution in a timely manner
  • Acknowledge, empathize, and resolve customer inquiries and maintain professional relationships
  • Provide product and service information to resolve issues and serve customers in person
  • Exercise flexibility, initiative, good judgment, critical thinking, and discretion in a fast-paced environment
  • Maintain a clean and organized workspace, including office and conference room areas
  • Display a positive composure and enthusiastic tone while assisting customers

What We Look For:

  • Someone with experience in Customer Service or Sales industries
  • Someone eager to derive their own success and take ownership of their work
  • Someone positive and enthusiastic about taking on new challenges and responsibilities
  • Someone creative and able to think outside the box to find innovative solutions
  • Someone who assists in making others feel comfortable and builds meaningful relationships
  • Someone who excels in a team environment as well as independently