Insurance Customer Service Representative

2 days ago


Katy, Texas, United States ADE OYEJOBI - State Farm Agent Full time
Job Title: Receptionist - State Farm Agent Team MemberJob Summary

We are seeking a highly skilled and customer-focused Receptionist to join our team at Ade Oyejobi - State Farm Agent. As a Receptionist, you will be responsible for providing exceptional customer service, resolving customer inquiries, and coordinating with other agency team members.

Key Responsibilities
  • Establish and maintain strong customer relationships through prompt and accurate service.
  • Provide excellent customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Communicate effectively with customers and other team members to meet the needs of our business.
Requirements
  • Bilingual, English/Spanish required.
  • Dedicated to customer service and able to effectively relate to customers.
  • Excellent communication skills to assist customers and coordinate with other team members.
  • Proactive in problem-solving and able to work in a fast-paced environment.
Benefits
  • Hourly pay plus commission/bonus.
  • Growth potential and opportunity for advancement within our office.
  • Paid time off (vacation and personal/sick days).
  • Health benefits.
  • Valuable career-building experience.


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