Bilingual Insurance Customer Service Representative
1 week ago
We are a dynamic and award-winning State Farm agency, serving the Katy and Greater Houston area. With 15 years of experience in the community, we are expanding our team and seeking a highly skilled Bilingual (Spanish/English) Insurance Customer Service Representative to join our in-office team.
Key Responsibilities:- Provide exceptional customer service to clients, answering phone calls with a smile and addressing their insurance needs.
- Take thorough messages and execute tasks or delegate them to the proper team, ensuring seamless communication.
- Make changes to existing policies using proprietary internet-based software, ensuring accuracy and efficiency.
- Gather accurate information to enable our sales team to quote and provide personalized solutions.
- Hold annual policy reviews with clients, explaining coverages and ensuring they understand their insurance needs.
- Identify and cross-sell bundling opportunities with existing clients, driving revenue growth.
- Process customer policy change requests and endorsements, ensuring timely and accurate processing.
- Handle all incoming claim calls from customers, providing empathetic and professional support.
- Discuss billing and take payments from customers, ensuring a seamless payment experience.
- Competitive salary + unlimited commission and bonus opportunities (monthly and yearly)
- Paid time off (vacation and personal/sick days)
- Valuable experience, paid training, and licensing opportunities
- Growth potential and opportunities for advancement within our office
- Fluent in Spanish and English
- A Property & Casualty Insurance license is preferred but will be obtained through training and licensing
- Possess a genuine willingness to learn, be intuitive, and resourceful, and be coachable
- Possess an upbeat, positive, and enthusiastic attitude
- Proficiency in multi-tasking, follow-thru, and follow-up is a MUST
- Strong work ethic and leadership skills
- Driven and goal-oriented individual
- Great Customer Service Skills
- Life and Health license (must be able to obtain)
- The selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
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