Customer Service Liaison

3 weeks ago


Katy, Texas, United States State Farm Insurance Full time
Customer Relations Representative

At State Farm Insurance, we're seeking a skilled Customer Relations Representative to join our team. As a key member of our customer service team, you'll play a vital role in ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Customer Service: Provide top-notch customer service by answering inquiries, resolving issues, and offering solutions that meet customer needs.
  • Policy Changes: Process policy changes, claims, and payments accurately and efficiently, ensuring seamless customer experiences.
  • Customer Records: Maintain accurate customer records and update information as necessary to ensure timely and effective service.
  • Team Collaboration: Work closely with team members to ensure a positive and collaborative work environment, promoting a culture of excellence and customer satisfaction.
  • Product Promotion: Promote and cross-sell insurance products and services to meet customer needs, staying up-to-date on industry trends and regulations.
  • Escalated Issues: Handle escalated customer complaints and concerns with professionalism and empathy, resolving issues in a timely and effective manner.

We're committed to providing ongoing training and development programs to enhance your knowledge and skills, ensuring you have the tools and expertise needed to excel in this role.

Join our team and contribute to a positive and collaborative work environment where customer satisfaction is our top priority.



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