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Automotive Service Operations Leader
2 months ago
Petroleum Marking Group stands as a premier fuel distributor in the Eastern United States, boasting a dedicated team of over 400 professionals committed to outstanding customer service and community engagement. As the Automotive Service Manager, you will be entrusted with the comprehensive oversight of our automotive service division.
Key Responsibilities:- Collaborate closely with the Store Manager to ensure streamlined operations and effective workflow within the automotive service department.
- Engage with customers to evaluate repair requirements, deliver accurate estimates, and maintain high levels of satisfaction.
- Provide financial performance updates to the District Manager.
- Oversee the customer check-in and billing processes, ensuring precision and timeliness.
- Manage the scheduling of service appointments and allocate resources efficiently.
- Enforce safety protocols and guarantee compliance with industry standards to foster a secure working environment.
- Cultivate a positive workplace culture that prioritizes teamwork, professionalism, and exceptional customer service.
- Stay abreast of industry developments and technological advancements to improve service offerings.
Enjoy a competitive compensation package that includes a comprehensive health plan, 401K with company matching, and paid time off.
Qualifications:- A minimum of 3 years of experience in automotive service, including at least 1 year in a managerial capacity.
- Proven leadership abilities to inspire and guide teams toward achieving objectives.
- Thorough understanding of automotive service operations, diagnostic methods, and repair processes.
- Exceptional communication skills for effective interaction with customers, staff, and upper management.
- Familiarity with automotive service software for scheduling, billing, and inventory oversight.
- Detail-oriented with strong analytical and problem-solving skills.
- Willingness to maintain a flexible schedule to accommodate business needs, including weekends.
Note: The information provided outlines the general nature of the work and is not exhaustive. Petroleum Marking Group is an equal opportunity employer committed to diversity. All qualified candidates will be considered without regard to race, religion, gender, sexual orientation, or other factors.
