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Automotive Service Operations Supervisor
2 months ago
Petroleum Marking Group stands as a premier fuel distributor in the Eastern United States, employing a dedicated team of over 400 professionals committed to outstanding customer service and community engagement. As the Automotive Service Manager, you will be tasked with managing all facets of our automotive service division.
Key Responsibilities:- Collaborate with the Store Manager to ensure smooth operations and workflow within the automotive service division.
- Engage with customers to evaluate repair requirements, provide cost estimates, and guarantee high levels of satisfaction.
- Present financial performance metrics to the District Manager.
- Oversee customer check-in and billing processes, ensuring accuracy and promptness.
- Manage the scheduling of service appointments and effectively allocate resources.
- Enforce safety protocols and ensure adherence to industry regulations for a secure working environment.
- Foster a positive workplace culture that prioritizes teamwork, professionalism, and exceptional customer service.
- Stay updated on industry trends and technologies to improve service offerings.
- Enjoy benefits such as competitive compensation, a comprehensive health package, a 401K plan with company matching, and paid time off.
- A minimum of 3 years of experience in automotive service, including at least 1 year in a managerial capacity.
- Proven leadership abilities to inspire and guide teams towards achieving objectives.
- Strong knowledge of automotive service operations, diagnostic methods, and repair techniques.
- Excellent communication skills for effective interaction with customers, staff, and senior management.
- Proficiency in automotive service software for scheduling, billing, and inventory management.
- Detail-oriented with robust analytical and problem-solving skills.
- Availability for a flexible schedule to accommodate business needs, including weekends.
Note: The above statements outline the general nature of the work and are not exhaustive. Petroleum Marking Group is an equal opportunity employer that promotes diversity. All qualified applicants will be considered without regard to race, religion, gender, sexual orientation, or other factors.
