Mortgage Recovery Specialist

6 days ago


Virginia Beach, Virginia, United States VSA Resorts Full time
About VSA Resorts

VSA Resorts is a leading hospitality company that is revolutionizing the timeshare experience through innovative approaches to discovery, booking, and stay. Our properties, including Ocean Key Resort, Atrium Resort, and Ocean Sands Resort, are strategically located in prime destinations, offering unparalleled access to beaches, local restaurants, entertainment, shopping, and more.

Our Commitment to Excellence

We are dedicated to providing our owners and guests with high-quality, hassle-free vacations in some of the most in-demand destinations. Our Mortgage Team is committed to enhancing the overall experience for our stakeholders.

Job Summary

The Mortgage Recovery Specialist will assist the Portfolio Manager in the daily operations of the Mortgage/Collections Department, focusing on collecting delinquent accounts to minimize collection portfolio losses and delinquencies. This role offers a potential bonus incentive for meeting monthly collection goals.

Key Responsibilities
  • Effectively communicate with past due mortgage account holders to obtain payments and bring accounts to current status.
  • Maintain accurate records, including documentation for lenders.
  • Reduce delinquency rates, working towards team goals.
  • Collaborate with colleagues to achieve departmental objectives.
  • Provide excellent customer service, being knowledgeable and courteous when interacting with customers.
  • Perform other related duties as assigned or as needed.
Benefits
  • Incentive bonuses for meeting performance targets.
  • Paid vacation time.
  • Paid sick leave.
  • Medical and dental insurance.
  • 401k Plan.
Requirements
  • High School Diploma or equivalent.
  • At least one year of experience in mortgage collections.
  • Proficient knowledge of basic computer skills, including SPI Timeshare Software and Microsoft Office programs.
  • Familiarity with office equipment, such as computers, copy machines, fax machines, and postage machines.
  • Excellent written and verbal communication skills.
  • Mastery of basic math skills.
  • Ability to adapt to pressure situations and execute a variety of tasks as assigned or as needed.
Physical Requirements

This role requires the ability to stand, talk, and hear frequently. The employee will also be required to walk, use hands to lift, place, handle, and feel objects, and occasionally lift and move items up to 25 pounds. Lifting items over 25 pounds will be done with equipment or assistance from colleagues.



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