Sales Representative

4 days ago


Newport News, Virginia, United States D&L Parts Co Full time
Job Summary

We are seeking a highly motivated Sales Representative to join our team at D&L Parts Co. The ideal candidate will have excellent communication skills, a strong ability to work under pressure, and a passion for delivering top-notch customer service.

Key Responsibilities
  • Customer Service: Provide effective sales and customer service to all D&L customers, utilizing excellent knowledge of products, procedures, and policies.
  • Order Processing: Process orders and inquiries as required to meet/exceed sales, margins, and profitability quota, up-selling and cross-selling to customers.
  • Warranty Claims: Handle and process warranty claims, paperwork, associated computer data entry, customer complaints, and problems effectively and timely.
  • Inventory Management: Monitor and communicate HVAC and Appliance parts and equipment that should be in stock at the Branch.
Requirements
  • Education: High School Diploma or equivalent.
  • Experience: Minimum 2 years' experience in HVAC/Appliance customer service, sales, or maintenance.
  • Skills: Excellent oral and written communication skills, ability to multitask, and work under pressure.

About Us: D&L Parts Co. is a family-owned company established in 1955, dedicated to providing top-quality products and exceptional customer service to our customers.



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