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Guest Services Representative
2 months ago
What Will You Be Doing?
As a Front Desk Clerk, you will play a crucial role in ensuring guest satisfaction and operational excellence by performing the following key responsibilities:
- Deliver exceptional service to every guest, creating positive and memorable experiences during check-in and check-out.
- Accurately input and maintain guest information in our computerized reservation system.
- Access the reservation system to assist guests with inquiries, modifications, and unit availability.
- Generate invoices and process payments related to the rental program and merchandise sales.
- Safeguard and manage safety deposit boxes for guests.
- Receive and relay housekeeping and maintenance requests to the appropriate departments.
- Prepare and restock front desk supplies, including guest arrival packets.
- Provide detailed information about local attractions and resort amenities.
- Compose correspondence and reports for management as required.
What Are We Looking For?
At Hilton Grand Vacations, we are committed to excellence in the vacation ownership sector. Our success is driven by our dedicated Team Members. To excel in this role, candidates should possess the following qualifications:
- Strong English language skills, both verbal and written, with effective interpersonal communication abilities.
- A professional demeanor and the ability to handle challenging situations with grace.
- Flexibility to adapt to changing schedules and cover shifts as needed.
- Capability to manage multiple tasks and prioritize effectively to meet deadlines.
- A minimum of 6 months of experience in customer service.
- Experience as a Front Desk or Guest Services Agent.
- Familiarity with cash and credit card transactions.
- Background in resort hospitality or a related field.
We pride ourselves on offering a fantastic benefits package for our full-time Team Members, including medical, dental, and vision insurance, a 401K plan, Paid Time Off (PTO), and excellent travel benefits.
We are an equal opportunity employer and value diversity in our workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities throughout the application and interview process, as well as in performing essential job functions.
