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Guest Services Reservations Specialist
2 months ago
Job Category Food and Beverage & Culinary
Schedule Full-Time
Position Type Non-Management
POSITION SUMMARY
Provide assistance to various departments as necessary to guarantee exceptional service to patrons. Uphold cleanliness of workspaces throughout the day by adhering to clean-as-you-go practices. Remain standing, sitting, or walking for extended periods or throughout the entirety of the work shift. Accurately read and verify information in multiple formats (e.g., small print). Input and locate work-related data using computer systems and/or point of sale technology. Communicate with fellow employees through electronic devices (e.g., pagers, two-way radios, email).
Adhere to all company safety and security policies and procedures; report incidents, injuries, and unsafe working conditions to management; and complete safety training and certifications. Follow all organizational policies and procedures, ensuring that uniform and personal appearance are neat and professional, maintain confidentiality of proprietary information, and safeguard company assets. Greet and acknowledge all guests in accordance with company standards, anticipate and address service needs, assist individuals with disabilities, and express gratitude to guests with genuine appreciation. Communicate with others using clear and professional language, prepare and review written documents accurately and thoroughly, and answer telephones with appropriate etiquette. Foster and maintain positive working relationships with colleagues, support the team in achieving common objectives, and listen and respond appropriately to the concerns of other staff members. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of relevant work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the Gold Standards of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo, and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
