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Hotel Front Desk Representative

2 months ago

Naples, Florida, United States Guest Services Full time

Job Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Guest Services. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, managing front desk operations, and ensuring a seamless experience for all visitors.

Key Responsibilities:

  • Guest Services: Provide administrative support to management and staff, manage phone activity, and respond to guest inquiries.
  • Front Desk Operations: Register and assign rooms to guests, provide quotes for room rates, and up-sell guests when possible.
  • Customer Service: Respond to guest complaints, resolve issues within scope of authority, and refer matters to management as needed.
  • Cash Handling: Collect payment for charges on guest folios, ensure accurate accounting of cash and cash equivalents, and balance at the beginning and end of each work shift.
  • Communication: Maintain awareness of safety issues, report them immediately to management, and communicate effectively with guests and colleagues.

Requirements:

  • Education: High School Diploma preferred, minimum of 16 years of age.
  • Clerical Skills: Proficiency in typing, filing, office machine operations, cash register operation, and record maintenance.
  • Computer Skills: Proficiency in computer systems, reservations software, and point-of-sale systems.
  • Interpersonal Skills: Excellent communication, administrative, and telephone skills, with the ability to interact with a wide variety of people.
  • Physical and Mental Demands: Ability to stand for extended periods, lift up to 25 lbs, and withstand indoor and outdoor temperatures.

Equipment Used:

  • Typical office equipment, including computers, phone systems, and office machines.
  • Reservations software and point-of-sale systems.

About Guest Services: Founded in 1917, Guest Services is a premier hospitality management company and National Park Service concessionaire. We take pride in providing best-in-class services across various client sites, including luxury communities, hotels, resorts, and more. We are an Equal Opportunity / Affirmative Action employer and commit to Diversity, Equity, and Inclusion.