Guest Services Ambassador
2 months ago
Pelican Bay Foundation is a premier luxury community in Naples, Florida, offering a diverse range of amenities and activities. As a leading exclusive enclave, our community is situated on over three square miles of pristine white-sand beaches and features two beach facilities, two private beachfront restaurants, two tennis facilities, two boardwalks, a Fitness Center and Wellness Studio, a Community Center, and approximately 90 acres of land.
About the PositionWe are seeking a full-time Guest Services Representative to join our Member & Guest Services department. As a key member of our team, you will have the opportunity to create memorable experiences for members and their guests. Our ideal candidate will possess strong organizational and collaborative skills, as well as demonstrated experience in dealing with diverse personalities.
Key Responsibilities- Greet and assist members, making them feel welcome and valued.
- Provide exceptional customer service to both members and guests, ensuring a positive experience at all touch points.
- Create guest cards, realtor cards, and employee cards, requiring computer input, speed, and accuracy.
- Learn and utilize computer programs to find members by number or name, update addresses, and maintain accurate member file information.
- Maintain a cash box and use the Point-of-Sale (POS) system to sell guest passes and other items, providing accurate change for cash sales.
- Process credit card transactions and submit daily POS reports and cash accurately.
- Provide assistance with Lost & Found, using the Security Lost & Found log and paperwork.
- Take appointments for the Special Needs tram and follow up as necessary.
- Must be a self-starter with excellent customer service skills and communication skills.
- Must be computer literate and able to work with customers present.
- Ability to multi-task, creating guest passes with many interruptions.
- Must understand and perform basic math.
- Keep accurate, legible records.
- Open and close the office as necessary.
- Minimum High school diploma/GED or equivalent.
- Any combination of education, training, and work experience that demonstrates the ability to perform the duties and responsibilities of the position.
We offer a competitive total compensation and benefits package, including:
- 401k with excellent employer match.
- Free Team Member Meals.
- Team Member Referral Bonus.
- Company Paid Group Life, Disability, and AD&D.
- Company Paid Employee Assistance Program.
- Company-provided uniforms.
- Welcoming: Help build and embrace a sense of community and belonging for all.
- Collaborative: Leverage our collective genius with a focus on clear communication, teamwork, and continuous improvement.
- Positive: Be open to new ideas and utilize creative problem solving to deliver exceptional member satisfaction.
- Respectful: Always do the right thing, even when it's hard, and treat others with fairness, consistency, and respect.
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