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Front Office Coordinator

2 months ago

Madison, Wisconsin, United States Orthopedic & Spine Centers of Wisconsin, Full time
Job Summary

We are seeking a highly skilled and detail-oriented Front Office Representative to join our team at Orthopedic & Spine Centers of Wisconsin. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare team.

Key Responsibilities
  • Prepare new patient paperwork, collect co-payments, co-insurances, and past-due account balances with accuracy and efficiency.
  • Evaluate patient financial status and establish payment plans based on authority levels, ensuring timely and effective resolution.
  • Screen upcoming and follow-up appointments for required referrals and/or authorizations, ensuring all necessary documentation is complete and accurate.
  • Maintain a secure and accurate cash drawer, ensuring the cash box always has the prescribed amount and performing daily balancing and closing batch.
  • Ensure strict patient confidentiality and maintain a professional demeanor at all times.
Requirements
  • Minimum one year of front office experience in a medical office or healthcare setting.
  • High school diploma/GED or equivalent working knowledge preferred.
  • Previous experience in collecting money is preferred.
  • Knowledge of insurance rules and regulations, medical terminology, HIPAA Guidelines, and computer scheduling systems is required.
  • Bilingual (English/Spanish) strongly preferred.
What We Offer

We offer a competitive benefits package, including health and welfare benefits, HSA with company match, 401k plan with company match, employee assistance program, employee appreciation days, and employee wellness events.