Medical Office Coordinator

1 month ago


Madison, Wisconsin, United States LifeStance Health Full time
Job Summary

We are seeking a highly organized and detail-oriented Medical Office Coordinator to join our team at LifeStance Health. As a key member of our front office team, you will be responsible for providing exceptional patient care and support to our patients and clinicians.

Key Responsibilities
  • Greet and check patients in/out in a courteous manner, including collecting necessary paperwork and payments.
  • Provide patients with initial assessment paperwork and ensure accuracy of patient accounts.
  • Answer calls and provide patient support with miscellaneous inquiries and payment-related questions.
  • Assist patients with scheduling follow-up appointments and managing appointments for accuracy.
  • Perform office duties, such as sorting mail, scanning documents, and faxing.
Requirements
  • High School Diploma or equivalent; Associate's degree preferred.
  • 2 years of customer service experience; experience in healthcare is highly preferred.
  • Prior knowledge of OSHA/HIPAA regulations is advantageous.
  • Ability to multitask and work independently and as a team member.
  • Strong communication skills, both written and verbal.
About LifeStance Health

LifeStance Health is one of the nation's largest providers of virtual and in-person outpatient mental health care for children, adolescents, and adults. We are committed to delivering compassionate and personalized care to our patients and communities.



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