Warranty Administration Manager

7 days ago

Mt Pleasant WI USA, United States Twin Disc Incorporated Full time
Warranty Administration Manager

Twin Disc Incorporated is seeking a highly skilled Warranty Administration Manager to join our team. As a key member of our Product Service team, you will be responsible for managing the warranty process, ensuring seamless communication with customers and subsidiaries, and analyzing warranty claim data to identify trends and areas for improvement.

Key Responsibilities:
  • Manage the acceptance, receipt, processing, and resolution of all warranty claims submitted to Twin Disc.
  • Coordinate activities associated with crediting and/or invoicing of customer accounts regarding warranty claims.
  • Establish and maintain a process for Warranty Cost - Risk Analysis for all Twin Disc product lines.
  • Present information to management to aid in the establishment of warranty pricing (costing).
  • Conduct periodic analysis of warranty claim data to identify any trends and report findings to the appropriate Twin Disc Business Unit and/or Engineering personnel.
  • Manage Vendor Recovery programs on warranty-related activities.
  • Assist where needed in Commercial Customer Warranty Negotiation Process.
  • Manage acceptance, receipt, processing, and resolution of all applications and claims submitted for Extended Warranty and/or Extended Service Agreements.
  • Manage acceptance, receipt, processing, and resolution of all products and parts returned to Twin Disc, Inc. for Quality Investigations, Field Failure Investigation, Recalls, Repair & Return, or Credit.
  • Prepare monthly summary reports and associated General Ledger journal entries for Warranty processed during the previous month.
  • Communicate warranty and return material financial trends to the appropriate Business Unit/Marketing personnel throughout the month and make budget recommendations to the appropriate personnel as needed.
  • Conduct periodic visits to Twin Disc Distributors, Twin Disc Subs, and OEMs for the purpose of reviewing the Warranty, Extended Warranty, Extended Service Agreement, and Return Goods and Repair & Return programs and to conduct field warranty audits.
  • Review Warranty, Extended Warranty, Extended Service Agreement, and Return Goods and Repair & Return programs, policies, and procedures. Update the procedures as needed and propose updates to policies where needed.

Requirements:

  • B.S. or B.A. in Mechanical Engineering or equivalent plus a minimum of five years' experience in Product Service or Field Engineering.
  • Strong written and oral communication skills and knowledge of warranty administration.
  • Broad knowledge of Twin Disc products and customers.

Working at Twin Disc Incorporated:

Twin Disc Incorporated is a leading manufacturer of transmission and propulsion solutions for equipment that fuels the world. We are committed to innovation, employee ingenuity, and customer satisfaction. As a Warranty Administration Manager, you will be part of a dynamic team that is dedicated to delivering exceptional results and driving business growth.

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