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Mobile Service Warranty Administrator

2 months ago

Hoover AL USA, United States Long-Lewis Automotive Group Full time

Job Summary

The Mobile Service Warranty Administrator plays a crucial role in ensuring seamless warranty claims processing for the Long-Lewis Automotive Group. This position requires a detail-oriented individual with excellent organizational and administrative skills to prepare, record, and submit warranty claims to manufacturers for prior approval.

Key Responsibilities

  • Warranty Claims Processing
    • Prepare and submit warranty claims to manufacturers for prior approval
    • Track and manage warranty requests with manufacturers
    • Ensure dealership reimbursement for performed warranty work
  • Administrative Duties
    • Perform various administrative tasks to support warranty claims processing
  • Technical Knowledge
    • Understanding of automobile systems, components, and common issues
    • Familiarity with manufacturer warranty terms and conditions
  • Customer Service Skills
    • Strong communication skills, both verbal and written
    • Ability to handle difficult conversations and resolve conflicts with customers and service centers
  • Organizational Skills
    • Attention to detail and accuracy in record-keeping
    • Ability to manage multiple tasks and prioritize effectively
  • Computer Proficiency
    • Experience with warranty management software and databases
    • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  • Interpersonal Skills
    • Ability to work effectively with cross-functional teams, including technicians, customer service representatives, and management
    • Strong team collaboration skills
  • Time Management
    • Ability to work efficiently under tight deadlines
    • Good time management skills to handle a high volume of claims
  • Knowledge of Regulations
    • Awareness of automotive industry standards and regulations related to warranties
    • Understanding of consumer protection laws and warranty regulations

Requirements

  • Education
    • High school diploma or equivalent
  • Experience
    • Previous warranty and/or Service Department experience
  • Skills
    • Strong organizational and administrative skills
    • Good computer and internet skills
    • Excellent customer service focus

Working with the Long-Lewis Automotive Group

The ideal candidate will have a strong understanding of the automotive industry and a passion for delivering exceptional customer service. If you are a detail-oriented individual with excellent organizational and administrative skills, we encourage you to apply for this exciting opportunity to join our team.