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Automotive Warranty Coordinator

2 months ago

St Louis MO USA, United States Napleton Missouri Full time

Job Summary:

Napleton Automotive Group is seeking a highly organized and detail-oriented Automotive Warranty Administrator to join our team at Napleton Missouri. As a key member of our team, you will be responsible for managing warranty claims, processing paperwork, and ensuring compliance with factory and distributor requirements.

Key Responsibilities:

  • Warranty Claim Management: Prepare, submit, and follow up on warranty claims to ensure timely resolution and minimize delays.
  • Paperwork Processing: Process all warranty paperwork, verify documentation, and ensure compliance with factory and distributor requirements.
  • Recall Management: Stay up-to-date on all factory recalls and announcements, and ensure prompt action is taken to address any issues.
  • Part Procurement: Arrange for parts to be shipped to the factory or distributor, and resubmit rejected claims promptly.
  • Extended Warranty Claims: Assist with extended warranty claims and follow up on outstanding claims to ensure timely resolution.
  • Warranty Scheduling: Maintain a current warranty schedule for factory and extended warranties, and ensure all necessary documentation is up-to-date.
  • Receivables Reconciliation: Reconcile all warranty receivables and work with the accounting department to obtain payments.
  • Service and Customer Records: Maintain all service and customer records as required by the manufacturer, and ensure accurate and up-to-date information is available at all times.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: Previous automotive warranty administrative experience preferred, with CDK experience highly desirable.
  • Skills: Must be detail-oriented, have strong organizational ability, and possess excellent verbal and written communication skills.

Napleton Automotive Group is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.