Warranty Coordinator

1 week ago

Apollo PA USA, United States Camping World Full time
Warranty Administrator Job Description

Camping World is seeking a skilled Warranty Administrator to join our team. As a key member of our Service Department, you will play a crucial role in ensuring exceptional customer experiences and maintaining strong relationships with our customers and store staff.

Key Responsibilities:
  • Foster and maintain excellent relations between customers and store staff.
  • Answer incoming telephone calls and respond in a courteous and professional manner.
  • Assist Service Advisors in scheduling service appointments according to scheduling policies.
  • Greet all incoming customers in a professional and courteous manner.
  • Assist Service Advisors in writing up incoming customers' work orders.
  • Obtain any needed warranty or customer authorization prior to working on units, including taking pictures, faxing in for authorization, or any procedures as prescribed in the manufacturer's warranty policy and procedure manuals.
  • Follow up on all warranty receivables to ensure payment in a timely manner, contacting customers as needed to schedule appointments for special order parts.
  • Fill in as needed as a service dispatcher.
  • Participate in training as prescribed by management.
  • Assist technicians as needed with diagnosis, authorization, or repairs.
  • Follow up on open work orders as per policy of the dealership.
  • Follow all rules, regulations, and laws with regard to moving dealership-owned or customers' units.
  • Maintain a clean and safe work environment.
  • Acknowledge all guidelines and policies as described in the company policy handbook.
  • Maintain a safe work area for customers and coworkers.
Requirements:
  • High School Diploma or equivalent preferred.
  • One year of RV experience preferred but not required.
  • Strong computer skills.
  • Working knowledge of proper and safe use of equipment.
  • Excellent organizational/sequencing skills.
  • Working knowledge of activities, methods, procedures, and policies of the Service Department.
  • General knowledge of product installation activities.
  • Valid Driver's License may be required.
  • Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone and in person.
  • Ability to accept additional tasks, duties, and/or direction from management.
  • Requires some bending, climbing, and kneeling to take photographs of various areas of an RV.
  • May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices.
  • Periods of standing, stooping, crawling, and bending.
Compensation:

The wage range for this role considers a wide range of factors in making compensation decisions, including but not limited to skill sets, experience, and training. At Camping World, it is not typical for an individual to be hired at or near the top of the range for their role. Compensation decisions are dependent on the factors stated. A reasonable estimate of the current range is listed below. This position is eligible for variable compensation in addition to base pay. The variable compensation estimated annual range is $10,000 - $25,000.

Pay Range: $18.90-$22.46 Hourly

In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on-the-job training opportunities.

Full-time associates are offered a comprehensive benefit package, including medical, dental, vision, and more. Part-time associates are offered access to dental and vision coverage. For more information, please visit:

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