Restaurant Operations Manager

3 weeks ago


Delray Beach, Florida, United States Steak n Shake Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Steak 'n Shake. As a key member of our management team, you will be responsible for leading our restaurant staff to deliver exceptional customer service, quality food, and a clean and welcoming environment.

Key Responsibilities
  • Shift Leadership: Manage a Steak 'n Shake shift, ensuring that all team members are working together to deliver exceptional customer service, quality food, and a clean and welcoming environment.
  • Quality Control: Execute the 14-point walk to ensure that our restaurant meets our high standards for quality, service, and cleanliness.
  • Food Safety and Handling: Ensure that all food is properly stored, prepared, and served in compliance with food safety regulations and recipe adherence.
  • Customer Satisfaction: Build customer loyalty by delivering exceptional customer service, quality food, and a clean and welcoming environment.
  • Team Development: Train, coach, and inspire our team members to deliver exceptional customer service, quality food, and a clean and welcoming environment.
  • Financial Management: Manage profitable shifts by controlling labor costs, inventory, and cash handling.
Requirements
  • Education: High school graduate or equivalent education preferred.
  • Certifications: Certified in all stations at Steak 'n Shake or equivalent experience.
  • Skills: Positive, motivating communication skills; strong organization and time management skills; strong coaching and mentoring skills; flexible and adaptable to changing circumstances.
  • Physical Demands: Able to work in excess of 40 hours per week while standing, walking, and stretching; able to lift, carry, push, and pull 30 lbs.
Working Relationships
  • Primary: Restaurant Associates, Restaurant Trainers, Restaurant Management.
  • Secondary: Division President, Field Training Manager, Human Resource Manager.
Key Performance Indicators
  • Field Results Report.
  • Key Metrics.
  • Effective working relationship with Above Store Leaders, Restaurant Management, colleagues, and direct reports.


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