Front Desk Representative
1 day ago
Excel Hotel Group is a leading hospitality company that offers an exciting opportunity for a Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional customer service to guests, processing payments, and ensuring a smooth check-in and check-out experience.
Job DescriptionWe are seeking a highly organized and communicative individual who can effectively handle multiple tasks and prioritize guest needs. Your primary responsibilities will include:
- Welcome guests in a friendly and prompt manner, registering them and issuing room keys as needed.
- Process all payments accurately and efficiently, adhering to established hotel policies and procedures.
- Provide information on hotel services, room locations, and answer phones in a courteous and professional manner.
- Upsell rooms whenever possible to maximize hotel revenue.
To succeed in this role, you will need:
- A minimum of 1-2 years of customer service experience.
- The ability to stand for 8 hours and work in a fast-paced environment.
- Basic knowledge of computers and software, including the ability to use email, word processing, and spreadsheet software.
We offer an excellent benefits package, including:
- Medical, dental, life, PTO, and 401k with company match for full-time associates.
- An excellent travel discount program.
- The opportunity to grow and advance within the company.
The estimated salary for this position is $18.00 per hour.
We are an equal opportunity employer and welcome applicants from diverse backgrounds. We are committed to creating a workplace that values diversity, equity, and inclusion.
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