Front Desk Representative

1 day ago


Huntington Beach, California, United States Excel Hotel Group Full time

Excel Hotel Group is a leading hospitality company that offers an exciting opportunity for a Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional customer service to guests, processing payments, and ensuring a smooth check-in and check-out experience.

Job Description

We are seeking a highly organized and communicative individual who can effectively handle multiple tasks and prioritize guest needs. Your primary responsibilities will include:

  • Welcome guests in a friendly and prompt manner, registering them and issuing room keys as needed.
  • Process all payments accurately and efficiently, adhering to established hotel policies and procedures.
  • Provide information on hotel services, room locations, and answer phones in a courteous and professional manner.
  • Upsell rooms whenever possible to maximize hotel revenue.
Requirements

To succeed in this role, you will need:

  • A minimum of 1-2 years of customer service experience.
  • The ability to stand for 8 hours and work in a fast-paced environment.
  • Basic knowledge of computers and software, including the ability to use email, word processing, and spreadsheet software.
Benefits

We offer an excellent benefits package, including:

  • Medical, dental, life, PTO, and 401k with company match for full-time associates.
  • An excellent travel discount program.
  • The opportunity to grow and advance within the company.
Compensation

The estimated salary for this position is $18.00 per hour.

We are an equal opportunity employer and welcome applicants from diverse backgrounds. We are committed to creating a workplace that values diversity, equity, and inclusion.



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