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Bilingual Front Desk Coordinator

2 months ago

Mansfield, Texas, United States Dinjob Full time

Job Summary

Dinjob is seeking an experienced Front Desk Coordinator to join our team. As a key member of our front office, you will be responsible for providing exceptional customer service to our patients and ensuring the smooth operation of our office.

Key Responsibilities

  • Answer and screen high volume telephone calls in a courteous manner, and record messages for providers and other personnel.
  • Schedule patient appointments and procedures according to established policies and procedures.
  • Check-in patients upon arrival at the office as well as check-out upon departure.
  • Obtain accurate information from patients and ensure all registration forms are complete.
  • Collect patient and insurance payments and reconcile charges on a daily basis.
  • Verify account balances and refunds for accuracy. Provide information to patients regarding unpaid balances.
  • File records in appropriate sections of patient charts in our electronic medical record system.
  • Prepare patient charts in advance and scan documents into charts in our electronic medical record system.
  • Transcribe letters and create forms as needed.
  • Maintain files and records in a confidential manner.
  • Maintain organization and efficiency of the front office, including office supply inventory.
  • Maintain patient confidentiality.
  • Perform other related duties as directed or assigned.

Requirements

  • High school diploma or equivalent required.
  • Minimum of two years of experience in a medical office, front office, or scheduling experience preferred.
  • Knowledge of clinic policies and procedures.
  • Knowledge of computer programs and applications.
  • Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
  • Skill in operating office equipment.
  • Skill in handling paperwork/filing adequately.
  • Skill in handling incoming phone calls and triaging appropriately.
  • Skill in written and verbal communication.
  • Ability to learn/use other computer programs including Microsoft Excel, email, Internet, and Microsoft PowerPoint.
  • Ability to sort and file materials correctly by alphabetic or numeric systems.
  • Ability to flexibly respond to changing demands.
  • Ability to organize and prioritize tasks effectively.
  • Bilingual (English-Spanish) required.