Front Desk Representative
4 weeks ago
We are seeking a charismatic and customer-oriented Front Desk Representative to join our exceptional team at the Fairfield Inn & Suites by Marriott. As a valued Marriott team member, you will enjoy incredible discounts on hotel rooms for yourself and your family, as well as exciting Company-wide incentives throughout the year.
Key Responsibilities:
- Maintain a warm, welcoming and professional demeanor while interacting with all guests.
- Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
- Answer the phone in a professional & helpful manner.
- Follow procedures on posting charges and settling guest accounts.
- Effectively address and resolve guest problems to increase guest satisfaction.
- Be knowledgeable of emergency procedures and Hotel policies.
- Practice punctuality for scheduled shifts.
Requirements:
- Customer Service Experience
- Hotel Experience is a plus but NOT required
- Reliability
Benefits:
- DailyPay - Get Paid Any Day
- Brand Hotel Room Discounts
- Company Wide Hotel Room Discount Program
- Referral Bonus Incentive
- Retention Bonus Incentive
- Annual Review Program
- Extensive Room for Growth
- Paid Training
- 401K Matching
About Lafrance Hospitality:
We are a dynamic and growing hospitality company that values our employees and strives to provide an exceptional experience for our guests. If you are an ambitious and guest-focused candidate with some weekend availability, we encourage you to apply for this Front Desk Representative position.
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