Front Desk Representative

4 weeks ago


Mansfield, Ohio, United States Lafrance Hospitality Full time
Job Description

We are seeking a charismatic and customer-oriented Front Desk Representative to join our exceptional team at the Fairfield Inn & Suites by Marriott. As a valued Marriott team member, you will enjoy incredible discounts on hotel rooms for yourself and your family, as well as exciting Company-wide incentives throughout the year.

Key Responsibilities:

  • Maintain a warm, welcoming and professional demeanor while interacting with all guests.
  • Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
  • Answer the phone in a professional & helpful manner.
  • Follow procedures on posting charges and settling guest accounts.
  • Effectively address and resolve guest problems to increase guest satisfaction.
  • Be knowledgeable of emergency procedures and Hotel policies.
  • Practice punctuality for scheduled shifts.

Requirements:

  • Customer Service Experience
  • Hotel Experience is a plus but NOT required
  • Reliability

Benefits:

  • DailyPay - Get Paid Any Day
  • Brand Hotel Room Discounts
  • Company Wide Hotel Room Discount Program
  • Referral Bonus Incentive
  • Retention Bonus Incentive
  • Annual Review Program
  • Extensive Room for Growth
  • Paid Training
  • 401K Matching

About Lafrance Hospitality:

We are a dynamic and growing hospitality company that values our employees and strives to provide an exceptional experience for our guests. If you are an ambitious and guest-focused candidate with some weekend availability, we encourage you to apply for this Front Desk Representative position.



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