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Front Desk Representative

3 months ago

Mansfield, Ohio, United States Best Western Mansfield Ohio Full time
Job Summary

We are seeking a friendly and professional Front Desk Agent to provide exceptional service to our hotel guests at Best Western Mansfield Ohio. The ideal candidate will possess excellent communication skills and the ability to stay positive in challenging situations.

Responsibilities
  • Monitor and maintain knowledge of hotel operations and activities
  • Take reservations and answer questions via phone, email, and in-person
  • Build rapport with guests and identify their needs through friendly conversation and open-ended questions
  • Describe the features and amenities of guest rooms
  • Ensure compliance with health and quality standards
  • Perform laundry and lobby/public area cleaning duties
Qualifications
  • Friendly and outgoing personality
  • Familiarity with hospitality industry standards
  • Proficient in English; knowledge of other languages is a plus
  • Computer literacy
  • Able to resolve issues with a customer-focused orientation
  • Able to lift 30 pounds
What We Offer
  • Employee discounts
  • Free uniforms
  • Flexible scheduling
  • Career advancement opportunities
  • Competitive compensation