Front Desk Representative

1 month ago


Mansfield, Ohio, United States Best Western Mansfield Ohio Full time
Job Summary

We are seeking a highly skilled and friendly Front Desk Agent to provide exceptional customer service to our hotel guests at Best Western Mansfield Ohio. The ideal candidate will possess excellent communication skills, be able to work effectively in a fast-paced environment, and maintain a positive attitude even in challenging situations.

Responsibilities
  • Assist guests with check-in and check-out processes, issue room keys, and process payments
  • Maintain communication with housekeeping staff to coordinate room availability
  • Answer guest inquiries and complete paperwork promptly and accurately
  • Perform laundry and lobby/public area cleaning duties
  • Monitor and maintain knowledge of hotel operations and activities
  • Take reservations and answer questions via phone, email, and in-person
  • Build rapport with guests and identify their needs through friendly conversation and open-ended questions
  • Describe the features and amenities of guest rooms
Qualifications
  • Friendly and outgoing personality
  • Familiarity with hospitality industry standards
  • Proficient in English; knowledge of other languages is a plus
  • Computer literacy
  • Able to resolve issues with a customer-focused orientation
  • Able to lift 30 pounds
  • Must be able to clean and fold laundry
  • On-time and reliable


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