Customer Service Representative
4 weeks ago
Job Summary:
Floating tellers are key members of our retail network team, providing exceptional customer service experiences by welcoming customers, efficiently processing transactions, and resolving problems. They work a varied, flexible schedule, traveling to various locations to support the operational needs of the bank.
Key Responsibilities:
- Have open availability to work a flexible schedule that varies weekly, sometimes daily, based on the needs of the bank
- Travel to bank locations within a specified geographic region, potentially mid-shift with little notice
- Must have access to reliable transportation to facilitate working in multiple locations
- Reliable attendance is required
- Achieve financial wellness activity goals, such as identifying referral opportunities
- Assist customers and visitors with questions, problem resolution, and other needs
- Actively engage with and greet customers and take ownership to resolve any customer issues or concerns
- Balance teller drawer daily and participate in dual control balancing of vault, ATM, and any other device, as needed
Requirements:
- High School Diploma or equivalent preferred
- Customer service experience preferred
- Cash handling experience preferred
- Banking and/or retail experience preferred
Benefits:
The pay range for this position is generally $17.05 per hour. Additional bonus earning opportunities and benefits are also available.
Equal Opportunity Employer:
Northwest LLC is an equal opportunity employer and welcomes applications from diverse candidates.
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