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Patient Services Representative

4 weeks ago

Pittsburgh PA USA, United States UPMC Full time
Patient Services Representative Job Summary

We are seeking a highly skilled and compassionate Patient Services Representative to join our team at UPMC University of Pittsburgh Physicians. As a Patient Services Representative, you will play a vital role in providing exceptional patient care and ensuring a positive experience for our patients and families.

Key Responsibilities:
  • Welcome patients upon arrival and promote the usage of new and emerging consumer-friendly technologies
  • Educate patients on their copayments and financial obligations and collect payments when applicable
  • Schedule subsequent appointments within the continuum of care
  • Connect patients to financial advocacy resources when appropriate
  • Update patient's demographics and insurance coverage information
  • Promote an overall culture of service excellence
Requirements:
  • High school graduate or equivalent required
  • Two years of experience in a medical, billing, fiscal, or customer service function preferred
  • Knowledge of medical terminology preferred
  • Prior experience with Medipac, Epic, or other health records systems preferred
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

UPMC is an Equal Opportunity Employer/Disability/Veteran. We are committed to diversity and inclusion in the workplace.