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Patient Services Coordinator

1 month ago

Pittsburgh PA USA, United States UPMC Full time
Job Summary

UPMC is seeking a Patient Services Representative to support local practices within Pittsburgh and surrounding areas. This is a Monday through Friday position, with a minimum of 10 hours per week and the option to work up to 40 hours.

Key Responsibilities
  • Assist patients with check-in and check-out processes, including various clerical and organizational tasks, ensuring patient satisfaction.
  • Help patients navigate the healthcare system by providing clear and understandable instructions.
  • Provide follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
  • Assist with administrative duties in the office, including scanning of medical records and faxing.
  • Guide patients through the use of self-arrival technology or check-in patients at the desk, depending on patient preference.
  • Schedule or connect patients to resources to schedule for ancillary services at checkout.
  • Understand the principles of service recovery and take appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
  • Assist patients in education of financial responsibility and connect them to advocacy resources as needed.
  • Obtain signature of patient or family member for consent to treatment and financial responsibility, following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
  • Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
  • Promote MyUPMC patient portal and assist patients in registration when applicable.
  • Collect copayments and any other applicable patient payments at the point of service.
  • Provide a warm greeting for all patients.
  • Register patients in Biometrics (fingerprint recognition) program and explain benefits.
  • Confirm and/or update patient registration information at checkout.
  • Appropriately distribute/triage phone calls to other areas and/or clinical providers.
  • Schedule follow-up appointments within the practice at checkout.
Requirements
  • High school graduate or equivalent required.
  • Experience with personal computer-based applications, other various office equipment, and proficient typing skills preferred.
  • Two years of experience in a medical/billing/fiscal or customer service function preferred.
  • Knowledge of medical terminology preferred.
  • Prior experience with Medipac, Epic, or other health records systems preferred.
Clearances
  • Act 34 required.

UPMC is an Equal Opportunity Employer/Disability/Veteran.