Optical Shop Patient Services Representative

4 weeks ago


Pittsburgh PA USA, United States UPMC Full time
Job Title: Patient Services Representative - Optical Shop

University of Pittsburgh Physicians is seeking a full-time Patient Services Representative to support the UPMC Optical Shop located at 3606 Forbes Ave. Pittsburgh, PA 15213. This position will work Monday through Friday 8am to 4:30pm with minimal travel to other Vision Institute offices.

Job Summary:

A Patient Services Representative is responsible for providing exceptional customer service to patients, promoting the usage of new and emerging technologies, and educating patients on their financial obligations. The ideal candidate will have strong communication skills, be able to work in a fast-paced environment, and have a passion for delivering a high-quality patient experience.

Key Responsibilities:
  • Welcome patients upon arrival and provide a warm greeting
  • Assist patients with navigating the healthcare system and provide clear instructions
  • Collect copayments and any other applicable patient payments at the point of service
  • Schedule or connect patients to resources for ancillary services
  • Update patient registration information and confirm insurance benefits
  • Provide education on financial responsibility and connect patients to advocacy resources as needed
Requirements:
  • High school graduate or equivalent required
  • Two years of experience in a medical or customer service function preferred
  • Knowledge of medical terminology and proficiency in personal computer-based applications preferred
What We Offer:

UPMC is an Equal Opportunity Employer/Disability/Veteran and offers a competitive salary and benefits package. We are committed to creating a diverse and inclusive work environment that values and respects all employees.



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