Patient Services Coordinator

4 weeks ago

Pittsburgh PA USA, United States UPMC Full time
Patient Services Representative

UPMC is seeking a full-time Patient Services Representative to join their team at the Department of Neurology. This role will work Monday through Friday, rotating shifts: 8:00 am to 4:30 pm and 8:30 am to 5:00 pm.

This position is ideal for individuals who are eager to work in a fast-paced environment, have strong customer service skills, and know how to diffuse high-pressure situations. The successful candidate will be responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations, and collecting payments when applicable.

Key Responsibilities:

  • Provide clear and understandable instructions to patients to help them navigate the healthcare system.
  • Assist with administrative duties in the office, including scanning of medical records and faxing.
  • Guide patients through the use of self-arrival technology or check-in patients at the desk, depending on patient preference.
  • Schedule or connect patients to resources to schedule for ancillary services at checkout.
  • Understand the principles of service recovery and take appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
  • Assist patients in education of financial responsibility and connect them to advocacy resources as needed.
  • Obtain signature of patient or family member for consent to treatment and financial responsibility, following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
  • Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
  • Promote MyUPMC patient portal and assist patients in registration when applicable.
  • Collect copayments and any other applicable patient payments at the point of service.
  • Provide a warm greeting for all patients.
  • Register patients in Biometrics (fingerprint recognition) program and explain benefits.
  • Confirm and/or update patient registration information at checkout.
  • Appropriately distribute/triage phone calls to other areas and/or clinical providers.
  • Schedule follow-up appointments within the practice at checkout.

Requirements:

  • Completion of high school graduate or equivalent is required.
  • Experience with personal computer-based applications, other various office equipment, and proficient typing skills are preferred.
  • Two years of experience in a medical/billing/fiscal or customer service function is preferred.
  • Knowledge of medical terminology is preferred.
  • Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances:

  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran. UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization's diversity management capability and its national presence as a diversity leader.

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