Senior Quest Coach

2 weeks ago


Gainesville, Florida, United States Northeast Georgia Health System Full time
Job Summary

The Northeast Georgia Health System (NGHS) is seeking a highly skilled and experienced Senior Quest Coach to join our team. As a key member of our Operations Excellence team, you will be responsible for leading the design, development, delivery, and evaluation of improvement work. Your primary responsibilities will include facilitating interdisciplinary customer teams, being a role model of Quest principles, management system coaching, education, people development, and functioning as a champion for the NGHS Quest for Excellence.

Key Responsibilities
  • Act as a role model for behavior aligned with Quest Principles and facilitate cross-functional improvement work with operational leaders resulting in measurable improvement in customer-driven metrics.
  • Provide training of continuous improvement methodologies and organizational development in alignment with Quest principles.
  • Remove barriers to work assignments, set priorities, and direct the day-to-day operations of assigned members.
  • Conduct Go & See activities/improvement rounds to coach/mentor employees and partners on the use of the Quest Management System.
  • Work closely with key stakeholders and leaders to prioritize business and information needs and identify, analyze, and interpret trends in complex data sets.
  • Act as a positive change agent and align key stakeholders to optimize their engagement and involvement.
Requirements
  • Lean Bronze or Lean Six Sigma Greenbelt or other Lean certification.
  • One of the following: Bachelor degree in engineering, Healthcare, business, communication, organizational development or other relevant programs. OR 5 years equivalent experience leading continuous improvement work in manufacturing/service or healthcare industry OR Lean, Lean Sigma, Change Management, Coaching or Project Management Certification.
  • 5 years' experience leading/facilitating lean transformation activities, strategic, multi-disciplinary, Value stream improvement projects and A3 thinking/problem solving.
Preferred Qualifications
  • Lean Six Sigma Black Belt or Master Black Belt, ICF Coaching Certification, Project Management Professional, or Change Management Certification, EQi Certified trainer.
  • Master degree in Healthcare, Lean, Organizational Development, Strategy or other equivalent program.
  • 10 years leading and facilitating lean transformation activities, coaching leaders, strategic planning and deployment, and A3 thinking.

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