Mainframe Production Support Specialist

2 weeks ago


Downey, California, United States DirectedLink Full time
Job Overview

POSITION SUMMARY
The Mainframe Production Support Specialist operates under the guidance of a team leader or section manager to facilitate the functionality of production applications within mainframe and midrange computing settings.

This role involves supporting production jobs executed in mainframe and mid-range server environments. Responsibilities include job creation and scheduling, executing jobs, monitoring operations, and resolving job-related issues. The specialist will assist with mainframe COBOL applications utilizing source code storage and compilation tools to promote program packages and components as requested by application developers.

Additionally, the position may involve collaborative programming efforts to enhance knowledge sharing and training opportunities. The specialist will review and submit procedural documentation and engage in team presentations to bolster team skill sets. Incident ticket management is also a key responsibility, utilizing tracking software to document actions taken and resolutions achieved.

The role requires coordination and control of mainframe console operations, including device assignments, responding to operator messages, and managing input and output devices by executing jobs according to established schedules while adhering to computer operation standards. The specialist will perform numerous tasks throughout the shift in a 24/7/365 operational environment.


Preferred Skills:

This position necessitates a minimum of two (2) years of experience within the last five (5) years in IBM mainframe operations and production control environments. This includes proficiency in ordering, holding, submitting, canceling, and monitoring production jobs using scheduling software such as Control-M.

Furthermore, candidates should possess two (2) years of experience in the last five (5) years working in a data center, closely interacting with clients and managing incident tickets through tracking software like Cherwell service management tool.

Experience with mainframe software Endevor is also required, specifically in moving customer application programs and application source elements such as Job Control Language (JCL), Procedures (PROCS), and Control Statements to Endevor libraries.



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