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Mainframe Operations Support Specialist

2 months ago

Downey, California, United States ConglomerateIT LLC Full time
Job Overview

Position Summary:

The Production Support Analyst is responsible for assisting in the management and maintenance of production applications within mainframe and midrange computing environments. This role operates under the guidance of a team lead or section manager and encompasses a variety of responsibilities, including:

  • Overseeing production tasks in mainframe and mid-range server settings, which involves job creation, scheduling, execution, and troubleshooting.
  • Supporting COBOL applications on the mainframe by utilizing a source code management and compilation tool to facilitate the promotion of program packages and components as needed by developers.
  • Engaging in collaborative programming sessions to foster knowledge sharing and skill development.
  • Reviewing procedural documentation and contributing to team presentations to enhance team capabilities.
  • Managing incident tickets through a tracking software application, ensuring each ticket is updated with actions taken and resolutions provided.
  • Coordinating mainframe console operations, which includes device assignment, responding to operator alerts, and managing input/output devices according to established schedules while adhering to operational standards.
  • Performing various responsibilities during shifts in a 24/7 operational environment.

Essential Qualifications:

The ideal candidate will possess:

  • Strong customer service skills, adaptability, interpersonal abilities, leadership qualities, organizational insight, problem-solving capabilities, and excellent verbal and written communication skills.
  • A minimum of two (2) years of experience within the last five (5) years in IBM mainframe operations and production control environments, including job management using Control-M.
  • Two (2) years of experience in a data center environment, interacting with clients, and managing incident tickets using tracking software like Cherwell.
  • Two (2) years of experience with Endevor for moving application programs and source elements such as Job Control Language (JCL), Procedures (PROCS), and Control Statements to Endevor libraries.

Educational Background:

  • A high school diploma or equivalent is required.

Preferred Skills:

  • Experience operating commercial high-speed printers, such as Canon varioPRINT 6220 TITAN MICR, for large volume printing tasks is a plus.

Founded in 2014, ConglomerateIT LLC is a prominent provider of innovative IT solutions and services. With headquarters in the USA and operations in the UK, Canada, and India, we focus on delivering industry-leading expertise and advanced products that empower our clients to optimize their technological investments. Our commitment to excellence, a knowledgeable workforce, and proactive talent mapping keeps us at the forefront of the IT sector.

Driven by our Center for Excellence and Innovation, we remain ahead in a rapidly changing technology landscape. Our dedication to building strong partnerships has enabled us to collaborate with Fortune 500 companies and leading system integrators globally. Our ability to provide local talent on a global scale ensures we effectively meet the contingent project needs of our clients.

As a strategic extension of ConglomerateIT, Conglomerate Healthcare specializes in international healthcare recruitment. Leveraging our global reach and deep industry expertise, we connect healthcare organizations with top-tier talent, including Physicians, Nurses, and Medical Technicians. Our carefully curated talent pool includes Western-qualified Physicians, licensed Nurses, and highly skilled Medical Technicians who bring excellence and expertise to healthcare facilities worldwide.

Key Healthcare Services:

  • Physicians Recruitment: Connecting healthcare facilities with Western-qualified physicians who deliver exceptional expertise and care.
  • Nurses Recruitment: Identifying and placing highly qualified licensed nurses who meet the highest standards of care.
  • Medical Technician Recruitment: Providing healthcare institutions with access to certified and skilled medical technicians who support critical healthcare operations.

Conglomerate Healthcare operates as an integral part of ConglomerateIT's mission to deliver excellence across multiple sectors, further solidifying our position as a global leader in recruitment and IT solutions.