HR Operations Enhancement Specialist

2 weeks ago

Frederick Maryland, United States Legal & General America Full time

Overview:


At Legal & General America, we are dedicated to positively impacting the lives of our clients, partners, employees, and the communities we serve.

As a leading provider of term life insurance, we are committed to innovating and leveraging technology to deliver products and solutions that empower American families to secure their financial futures.

We are a forward-thinking organization, enthusiastic about our mission and our methods. This involves working with agility and determination to achieve our objectives while continuously challenging ourselves to excel. We aim to foster a distinctive workplace that promotes a healthy work-life balance.

The commitment, enthusiasm, and diligence of our employees, along with our career advancement opportunities, benefits, and team activities, contribute to our thriving workplace culture.


Responsibilities:


Guide HR Shared Services operations towards enhanced efficiency, superior quality, and optimal productivity by formulating, proposing, and executing strategies that improve workflows and adopt a streamlined approach.

Collaborate with stakeholders to comprehend business requirements and effectively lead process enhancement initiatives through the disciplined application of quality methodologies such as Lean Six Sigma or similar operational excellence frameworks.

Develop and maintain process documentation, project plans, service level agreements (SLAs), key performance indicators (KPIs), return on investments (ROIs), cost-benefit analyses, and other metrics to elevate quality, resulting in enhanced deliverables, service, and client satisfaction.


Utilizing expertise in HR best practices, conduct thorough evaluations of existing operational frameworks to pinpoint areas for enhancement and methods to optimize processes.

Identify opportunities for streamlining and increasing efficiencies across teams while collaborating with leadership to document service offerings.

Establish clear metrics and KPIs to assess the impact of improvements and track performance. Employ a data-driven approach in monitoring, measuring outcomes, and communicating results.

Assist Shared Services team members and HR teams in integrating global technologies.

Ensure comprehensive documentation of both new and existing processes and procedures. Create and maintain clear, well-structured documented procedures, process maps, etc., and collaborate with leadership to develop and implement standard operating procedures (SOPs).

Draft and articulate clear, well-structured requirements. Develop narratives, plans, and process maps for new initiatives and technology integrations. Communicate and validate requirements with relevant stakeholders.

Support the creation of roadmaps to advance maturity across various dimensions (e.g., standard work, digital enablement, performance metrics).

Develop standard operating procedures that bolster disaster recovery efforts for shared services.


Work alongside technical experts to assess and report on statuses/progress and to narrate the story of program achievements, objectives, and ROI.

Lead the initiative to systematically instill a culture of continuous improvement.

Monitor system integration progress, departmental achievements, and the implementation of continuous improvement initiatives to better define success and communicate outcomes.

Evaluate the cultural landscape and adjust change management strategies as necessary while thoughtfully considering underlying reasons. Share insights and recommendations with management on how to enhance operations.

Be an effective problem solver, identifying potential risks and bottlenecks while seeking process improvements where feasible.


Identify collaboration opportunities and ways to leverage them while representing stakeholders and aiding in the implementation of processes across various L&G organizations.

Assist the team in ensuring that client deliverables are met accurately and promptly.

Ensure all vendors, both existing and new, meet or exceed vendor requirements as outlined in the vendor management policies. Confirm that due diligence has been performed and appropriate documentation is maintained.

May undertake other duties of a highly confidential nature requiring knowledge of organizational practices, policies, and procedures.

Qualifications:

Education:
Bachelor's degree in human resources, business, economics, technology, or a related field, or an equivalent combination of education, training, and relevant work experience.

Experience/Knowledge:
5+ years of relevant work experience.

Familiarity with HR-related laws and best practices.

Training/documented experience in Six Sigma or other process improvement methodologies.

Prior experience in a human resources department or a similar environment.

Skills:
Proven excellence in creating formal documentation, understanding technical solutions, and successfully solving problems through analysis.

Highly effective communication skills for collaboration with cross-functional teams and engagement with internal and external clients.

Successful track record of utilizing metrics, KPIs, documentation, and process flows to influence outcomes.

Resourcefulness in leveraging technology to enhance processes, with proficiency in related technology and Microsoft Office products.

Occasional travel between corporate locations may be required.

Strong analytical abilities, attention to detail, and well-developed organizational skills.

Proficient in writing processes and workflows, working with data, analysis, and problem-solving.

Ability to positively influence and deliver results.

Capacity to identify connections and discern where processes can be optimized for better outcomes.

Effectively manage and support multiple projects simultaneously in a dynamic, ever-evolving environment.

Excellent listening, verbal, written, and presentation communication skills.

Familiarity with process modeling and diagramming software and tools.

Ability to work independently or collaboratively; build and nurture relationships.

Strong sense of confidentiality and discretion.

Creative thinker and solutions-oriented problem solver, preferring to work in a fast-paced, hands-on environment.

Ability to meet tight deadlines, prioritize workload, and adapt to changing workflows and demands.

Capacity to work in time-sensitive, production environments.

Must be self-assured, independent, self-directed, and proactive.

Ability to deliver outstanding customer service.

What's in it for you?

The expected hiring compensation range for this position is $88,300 - $121,375 annually. This position is hybrid, requiring 3 or more days in our Frederick, Maryland office.


The total compensation package for this position may include other elements, such as a sign-on bonus, long-term incentives, and annual bonuses.

This role is eligible to participate in the Legal & General America Annual Incentive Plan. The current target payment for the position is 8% of base salary, modified for corporate and individual performance. Bonuses are pro-rated based on start date. This role has 15 vacation days and 10 sick days that are accrued on a bi-weekly basis. Employees also have 9 paid holidays throughout the calendar year.

We have a competitive compensation and benefits package focused on your overall wellbeing.

Employee benefits include health, life, and dental insurance; 401K with company match up to 6% as well as a pension package; generous time off; and wellbeing initiatives throughout the year.

We're committed to professional development and will support and mentor you in your career progression, while also encouraging you to help us cultivate tomorrow's leaders and growth-oriented professionals.

We value our teams and our communities and believe in giving back. Enjoy time off to volunteer for causes that matter most to you.


If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

The Company reserves the right to change benefits plans at any time.

We are an equal opportunity employer and value diversity at our company.

We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

Please contact us to request accommodation.

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