Access Coordination Specialist

2 weeks ago

Frederick Maryland, United States Concerted Care Group (CCG) Full time

Overview:
Concerted Care Group (CCG) is a prominent outpatient treatment provider in the Mid-Atlantic region, dedicated to assisting individuals affected by substance use and mental health disorders.

Our mission is to deliver compassionate and evidence-based care, enhancing the quality of life for those we serve.

We prioritize a client-centered approach that achieves measurable outcomes through a culture of diversity and inclusion. Our innovative integrated behavioral model empowers our team to make a significant impact every day.


We are committed to diversity, equity, and inclusion, which are fundamental to our interactions with both patients and employees.

Our leadership team actively invests in enhancing the programs we offer to expand access to care and provide flexibility. Patient care is central to our operations.

Your experience and expertise are valuable to our organization, connecting you with a dedicated and compassionate group of colleagues.

We are currently seeking an experienced Access Coordination Specialist for our team.

The Access Coordination Specialist at Concerted Care Group is responsible for overseeing the flow of patients and visitors, ensuring a welcoming environment.

This role includes implementing administrative systems, adhering to procedures and policies, monitoring administrative projects, and collaborating with care providers to meet program and budgetary objectives.


Responsibilities:
• Manage scheduled appointments by checking in patients and notifying staff of patient arrivals.

• Direct walk-in patients to the appropriate personnel.

• Collect pertinent patient information while maintaining HIPAA compliance.

• Ensure workflow efficiency by analyzing methods, implementing cost reductions, and managing reporting procedures.


• Handle all incoming telephone calls, representing the agency as the first point of contact with professionalism and courtesy.

• Route calls, messages, and deliveries to the appropriate staff promptly.

• Adhere to systems and procedures by following operating practices, record-keeping systems, forms control, and budgetary requirements.

• Manage co-pay and self-pay amounts for patient visits, documenting received amounts and informing patients of outstanding balances.

• Receive clinical alerts and ensure compliance with patient restrictions, including toxicology screenings and appointments with clinical staff.

• Continuously evaluate the functionality of equipment, alerting appropriate staff to repair and maintenance needs.

• Assist in managing patient documentation, ensuring the availability of charts between care providers during intake and that UA and BAC records are accessible.

• Uphold production, productivity, quality, and customer service standards; resolve operational issues; identify opportunities for process improvements.

• Meet cost standards by implementing cost-saving measures. Assess the condition and availability of office and medical supplies, communicating needs to the relevant staff.

• Oversee the waiting area environment by monitoring the safety and well-being of patients and visitors, alerting security and clinical staff to any situations requiring intervention.

• Maintain cleanliness and order in the front desk and waiting room areas.

• Other duties as assigned.

Qualifications:
• A minimum of three years' experience in a medical office, hospital, or similar patient service environment; five years preferred.

• Requires a solid understanding of medical insurance plans, billing, and regulations.

• Proficient in Microsoft Office products with the ability to learn firm-specific programs and software.

• Excellent verbal and written communication skills, along with professional telephone etiquette, interviewing, and interpersonal skills to interact effectively with patients, families, healthcare team members, and external agencies.

• Ability to manage multiple tasks and adapt to changing priorities.

• Demonstrate integrity, professionalism, and confidentiality.

• A high degree of personal motivation and drive to achieve both personal and professional goals.

We Offer:
• Competitive Compensation

Full Benefits:
• Medical/Dental/Vision

• Life Insurance

• 401K

• Tuition Reimbursement

• Paid Professional Development Time

• Student Loan Repayment Program

• Paid Vacation Time

• And More

Concerted Care Group has been a leader in outpatient treatment, focusing on patient care as our core mission.

We provide addiction treatment and behavioral health services for individuals, families, couples, and groups across various communities.

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