Guest Service Representative

4 hours ago


Everett, Washington, United States Delta Hotels by Marriott Seattle Everett Full time
Delta Hotels by Marriott Seattle Everett

We are seeking a skilled Guest Service Representative to provide exceptional service to our guests.

About the Role

The Guest Service Representative is responsible for delivering outstanding customer service to arriving, departing, and in-house guests. This includes providing accurate and timely information, maintaining a professional demeanor, and ensuring a positive guest experience.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their needs and concerns in a timely and professional manner.
  • Operate the front desk, handling check-ins, check-outs, and guest inquiries.
  • Manage cash and credit transactions, adhering to standard cash handling procedures.
  • Utilize the Property Management System to perform tasks such as room assignments, key card issuance, and guest folio management.
  • Collaborate with other hotel staff to ensure seamless guest service and resolve any issues that may arise.
Requirements
  • High school diploma or equivalent required.
  • At least one year of experience in customer service or a related field.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work a variable schedule, including weekends and holidays.
What We Offer
  • A competitive hourly rate of $19.41 to $21.51, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan with employer match.
  • Opportunities for professional growth and development within our company.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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