Customer Service Representative
2 weeks ago
Job Summary: As a Passenger Service Agent at Alaska Airlines, you will be responsible for providing exceptional customer service to our guests. Your primary goal will be to ensure that every guest has a positive experience with our airline.
Key Responsibilities:
- Assist guests with travel needs, including answering inquiries, baggage handling, ticketing, and checking-in passengers and boarding flights.
- Ensure cabin accommodations meet the highest standards.
- Assist with mishandled guests due to oversold flights, delayed or cancelled flights, lost, delayed or damaged luggage.
- Process and secure guest luggage, ensuring it is handled with care and delivered to the correct destination.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong problem-solving skills and ability to think critically.
- Ability to work effectively in a team environment.
About Alaska Airlines: Alaska Airlines is a leading airline in the United States, known for its commitment to customer service and safety. We are dedicated to providing our guests with an exceptional travel experience.
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