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Customer Service Representative

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Everett, Washington, United States Elle Marie Hair Studio LLC Snohomis Full time
Job Summary

Elle Marie Hair Studio LLC Snohomish is seeking a highly skilled and customer-focused Guest Service Administrator to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional customer service, managing administrative tasks, and ensuring a seamless experience for our guests.

Key Responsibilities
  • Customer Service: Respond to high-volume inbound calls in a timely and professional manner, addressing guest inquiries and concerns with empathy and expertise.
  • Communication: Effectively communicate with employees, management, and guests to ensure seamless operations and resolve any issues that may arise.
  • Script Adherence: Follow established scripts and guidelines to ensure consistency and accuracy in guest interactions.
  • Knowledge and Skills: Maintain a thorough understanding of our promotional programs, marketing efforts, and company policies to provide informed and helpful responses to guests.
  • Problem-Solving: Collaborate with guests to resolve issues and find mutually beneficial solutions.
  • Administrative Tasks: Perform various administrative duties, including data entry, filing, and other tasks as assigned.
Requirements
  • Personality and Skills: Possess a warm, bubbly personality, a positive attitude, and strong work ethic, with excellent customer service skills and the ability to multi-task.
  • Technical Skills: Proficient in PC skills and able to learn new software and systems quickly.
  • Availability: Available to work a flexible schedule, including evenings and weekends, as needed.