Guest Service Coordinator

5 days ago


Everett, Washington, United States Elle Marie Hair Studio LLC Snohomis Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Service Administrator to join our team at Elle Marie Hair Studio LLC Snohomis. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing administrative duties, and ensuring a positive experience for our guests.

Key Responsibilities
  • Manage high-volume inbound calls in a timely and professional manner
  • Communicate effectively with employees and management teams on a daily basis
  • Follow established scripts and guidelines for handling inbound calls
  • Maintain a clear understanding of promotional programs, marketing efforts, and company policies
  • Communicate guest information to stylist and management teams
  • Resolve client issues through active listening and presenting solutions
  • Adhere to company policies and procedures
  • Create a positive and engaging experience for every guest interaction
Requirements
  • Energetic and motivated individual with a warm and bubbly personality
  • Strong customer service skills and ability to multi-task
  • Excellent verbal communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Flexibility to work evenings and weekends as needed
What We Offer

As a Guest Service Administrator at Elle Marie Hair Studio LLC Snohomis, you will have the opportunity to work in a dynamic and supportive environment, develop your skills and knowledge, and contribute to the success of our team.



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