Marina Customer Service Representative
3 days ago
Job Summary:
The Marina Customer Service Representative is responsible for providing exceptional customer service to marina clientele and visitors. This role involves staffing the customer service counter, answering customer inquiries, and providing direct service to marina customers.
Key Responsibilities:- Act as primary responder to the customer service counter, greeting visitors and answering questions regarding moorage availability, pricing, and marina amenities.
- Provide direct service to marina customers, including moorage assignments and terminations, guest moorage registration, and key fob issuance.
- Assist with cashiering and cash management services, including collecting customer payments and preparing daily bank deposits.
- Maintain responsibility for pending customer agreements through to completion.
- Perform a variety of clerical duties, including maintaining informational handouts, rate and fee schedules, and creating flyers/handouts/signs for customers and the general public.
- Two (2) years of customer service and cashiering experience in an office or retail environment.
- Three (3) years of accounts receivable or bookkeeping experience.
- Experience with recreational boats preferred.
- High school diploma or general education degree (GED).
- Ability to communicate in English and comprehend/apply moderately complex instructions, policies, and regulations.
The Marina Customer Service Representative will work in a fast-paced office environment, interacting with customers and colleagues on a daily basis. The ideal candidate will be able to work effectively in a team environment and provide exceptional customer service in a dynamic and ever-changing environment.
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