Office Services Coordinator
4 weeks ago
We are seeking a highly organized and detail-oriented Office Services Associate to join our team at Williams Lea Group Limited. As an Office Services Associate, you will be responsible for providing daily back office services to our clients and teams, including reprographics, mail services, and other administrative tasks.
Key Responsibilities:- Utilize logs for all office services work and ensure job tickets are properly filled out before beginning work.
- Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
- Communicate with supervisor or client on job or deadline issues and meet contracted deadlines for accepting, completing, and delivering all work.
- Troubleshoot basic equipment problems and prioritize workflow.
- Perform Quality Assurance on own and work of others and load machines with various paper, toner, supplies.
- Answer telephone, emails, and place service calls when needed and interact with clients in person, over the phone or electronically.
- High school diploma or equivalent and minimum (1) year office services experience preferably in a legal, banking or large corporate environment.
- Skilled in the use of mail, phone, email, digital reprographics and mail equipment and familiar with general back office procedures to meet and maintain client satisfaction.
- Proven customer service skills are required in order to create, maintain and enhance customer relationships and good written and verbal communication skills, including professional telephone and email etiquette.
- Attention to detail with good organizational skills and ability to meet deadlines and complete all projects in a timely manner.
- Able to handle sensitive and/or confidential documents and information and make independent decisions that conform to business needs and policy.
Position operates at sites with maximum of 24/7 operations and individual shift requirements will vary by site. Ability to work overtime as needed and work is performed in a professional work environment.
Professional attire required and hazards include working with office machines (copiers, faxes, scanners, bindery equipment, paper cutters) and cleaning supplies and toner. Must be able to work standing up all or most of the time.
We are an equal opportunity employer and welcome applications from diverse candidates. We are a drug-free workplace and perform pre-employment substance abuse testing.
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